We hope that you are completely satisfied with your caudalie-usa.com purchase. If you wish to return or exchange an item purchased on caudalie-usa.com, please return the unopened item within 15 days of receipt. We can only accept returns from orders placed on www.caudalie-usa.com. Purchases made at retail locations or through another web site must be addressed by the original place of purchase.
Please complete the Caudalie Return Form that was included in your package. If the return form is not available, please address your return package to:
Caudalie USA, Inc.
201 Penhorn Avenue, Unit 2
Secaucus 07094, NJ
We recommend that you send your return via an insured method, which can be tracked in the case of loss. We regret that we do not refund original shipping costs.
A credit or refund will be issued to the original credit card used to place the order within 30 business days of receipt. Please allow for up to 2 billing cycles for the credit adjustment to appear on your statement.
If damages have occurred during shipment to the item(s) in your shipment please contact Caudalie Customer Service no later than the next day following arrival of the goods.
Should you need further assistance please don't hesitate to call our toll free number at 1.866.826.1615, Monday through Friday, from 9am to 6pm Eastern Time or email email@example.com.
When your order and payment are validated, we send a confirmation e-mail. If you do not receive this confirmation e-mail, your order may not have been received. To make sure, contact us: via e-mail: firstname.lastname@example.org, or by calling: 866.826.1615 Ext. 1 (Monday through Friday from 9 am to 5 pm Eastern Standard Time).
When your order has been processed and shipped, you will receive a shipping confirmation e-mail. Tracking is then accessible on the carrier's website the day after your package has been shipped.
Before finalizing your payment, you can modify or cancel your order on the "Your Cart" page in the validating your order step.
To cancel an order after confirmation of payment, call us at 866.826.1615 ext. 1 (Monday through Friday from 9 am to 5 pm eastern standard time). If the order has already been processed and shipped, you can return your order within 30 days.
We invite you to receive complimentary ground shipping on all caudalie-usa.com orders, no promotional code required.
Caudalie USA now ships orders to P.O. boxes or APO/FPO/DPO addresses.
At this time Caudalie-usa.com does not ship to locations outside the United States. We apologize for any inconvenience.
To find the stores that carry Caudalie near you, click here.
We only accept payments by credit card (Visa, Mater Card, and American Express). Your bank details are encrypted and are never known or stored by Caudalie USA. Payments made on the website Caudalie-USA.com are processed securely through the payment partner, Ogone.
For further information about payment, you can contact Caudalie Customer Service at 866.826.1615 ext. 1 or by e-mail at email@example.com.
You can visit the "Products" section of our website or ask your questions to our Caudalie Customer Service by e-mail at firstname.lastname@example.org or call us at 866.826.1615 ext.1 (Monday to Friday from 9 am to 5pm Eastern Standard Time).
In the early months of pregnancy and when breastfeeding, as a precaution we recommend avoiding products concentrated in essential oils and containing glycolic acid. These include our night oils (POLYPHENOL C15 OVERNIGHT DETOX OIL, VINOSOURCE OVERNIGHT RECOVERY OIL), concentrates for the face (Nourishing, Rebalancing, Purifying), concentrates for the body (Contouring and Firming), as well as the CRUSHED CABERNET SCRUB. The VINEXPERT dietary supplements are also not recommended for pregnant women. Since everyone’s skin is different, we advise having your Doctor look over all your skincare products prior to use.
Since its creation, Caudalie has always been opposed to animal testing and does not test on animals in compliance with EU regulations. We use alternative methods to test our compounds and our finished products. Moreover, we do not use animal ingredients (except products of the hive in the Pulpe Vitaminée range).
All the tests we perform are only carried out on volunteers in a clinic environment and are conducted by an independent laboratory, accredited by the French Ministry of Health, for total objectivity.
We are against animal testing and favor suppliers who use alternative methods for our raw materials.
Our first requirement is to ensure perfect safety for our products.
Also, please be aware that we continue to defend our Cosm'ethics and are always seeking to go one step further in our commitments. Hence, in 2012, Mathilde and Bertrand Thomas, the founders, decided to donate 1% of Caudalie's turnover to ecological associations for the protection of the planet and the preservation of plant and animal species.
Many of our products are Gluten Free. Please see the following list of Gluten Free Products:
Cleansers/Toners: Cleansing Water, Instant Foaming Cleanser, Grape Water, Toning Lotion, Beauty Elixir
Premier Cru: Premier Cru Cream, Premier Cru Eye Cream
Vinexpert: Vinexpert Radiance Day Fluid, Vinexpert Radiance Day Cream, Vinexpert Eye and Lip Serum
Vinoperfect: Vinoperfect Day Perfecting Cream, Vinoperfect Day Perfecting Fluid, Vinoperfect Cell Renewal Night Cream, Vinoperfect Enzyme Peel Mask
Vinosource: Vinosource Nourishing Concentrate, Vinosource Intense Moisture Rescue Cream, Vinosource Moisturizing Mattifying Fluid, Vinosource Moisturizing Sorbet
Pulpe Vitaminee: Pulpe Vitaminee Concentrate, Pulpe Vitaminee Eye and Lip Cream
Body: Contouring Concentrate, Firming Concentrate, Draining Organic Herbal Tea, Nourishing Body Lotion, Hand and Nail Cream, Foot Beauty Cream, Vine Body Butter, Divine Oil, Shower Gels, Shampoo, Fresh Fragrances.
Misc.: Tinted Moisturizers, Mineral Bronzing Powder, Purifying Concentrate
Most of our formulas unopened have proven stability of more than 30 months.
You will not find expiration dates on our packaging, except on our Dietary Supplements and our Draining Organic Herbal Teas which are ingested. We are lucky in that our products do not remain in stock very long and are frequently assessed by our sales team as well. If you have any doubts about a product, please contact our Customer Service at 866.826.1615 ext. 1, Monday to Friday from 9 am to 5pm Easter Standard time.
On the back of most of our packaging you will see a picture of an open jar. This will indicate the recommended period of use, once the product has been opened. It generally varies from 6 months (6M) to 24 months (24M).
Organic is not an end in itself for Caudalie. We use organic active ingredients as soon as we are sure of their effectiveness and quality.
We systematically favor natural active ingredients of fair trade and/or organic origin. We also use active ingredients from biotechnology for their unparalleled effectiveness. The products are worked on in an open formula system for continued improvement, thus some active ingredients are replaced by even better ones as soon as it is possible to do so.
Our formulas do not contain nanoparticles.
All our active ingredients from the grapevine and grapes are from France. Our suppliers are mainly Bordeaux vineyards but we also get supplies from Champagne, Gard and Herault vineyards.
At the moment we prefer chemical filters in our sun care to provide maximum protection against UV and maximum pleasure of use so as to encourage regular application of the product. Mineral filters unfortunately still do not offer very sensory textures that are invisible on the skin, which is a barrier to frequent use.
We use preservatives in our products in small doses and those that we use are certified by Ecocert.
We prefer synthetic molecules for our face care products and Fresh Fragrances to prevent the risk of sensitization. Essential oils are indeed known for their photosensitizing and allergic risk.