Baths & Wraps
Merlot wrapThe detoxifying and perfecting wrap for skin in need of intensive pore cleansing. A warm mixture of bentonite clay, five deep-cleansing essential oils and nourishing grape-seed oil envelopes the body in a sumptuous, soothing cocoon. In minutes, impurities are gently dissolved and pores breathe free. When the wrap is removed, tone, color and texture are visibly improved. You skin feels wonderfully clean, refreshed and balanced, aglow with a deep sense of health and well-being.
Energy WrapThe stimulating and infusing wrap for devitalized skin. A warm recipe of bentonite clay, crushed grape extracts (seeds, pulp, stems) and grape-seed oil gives you and your body a burst of new energy when you feel exhausted, pressured or stressed out by city living. An uplifting phyto-aromatic cocktail revives the senses. This energizing treatment is a must to restore vitality and joie de vivre.
Honey & wine wrapThe nourishing and fortifying wrap for chronically dry, neglected skin. A warm blend of wine yeast and honey is smoothed over the entire body, covering it with a soothing blanket of rejuvenating essences. This gentle, deeply relaxing treatment moisturizes the skin intensively, thus strengthening its immune defenses against dehydration. The perfect antidote to drying weather.
Grape marc bathA hydro-massage enriched with gently exfoliating grape marc, your bath will be personalized according to the desired effect.
Red vine bathA hydro-massage enriched in red vine extracts for its circulatory properties, your bath will be personalized according to the desired effect - for a more relaxing or more toning action.
Barrel bathBubbly and enriched with gently exfoliating grape marc, this bath is a moment of relaxation in our "cult" treatment room.
We invite you to receive complimentary ground shipping with USPS Priority Mail on all Caudalie USA orders, no promotional code required.
Caudalie USA online orders only ship on business days: Monday through Friday, excluding federal holidays within the US, as well as the day after Thanksgiving.
Please note, orders received by 12:00 Noon EST Monday through Thursday will be processed and shipped 24 hours of your receipt of your order. Orders received after 12:00 Noon and during weekend (Saturday and Sunday) will be processed and shipped the next business day.
Below are the shipping options available for your Caudalie package. Please select the option that best suits your delivery needs during checkout.
USPS Priority Mail
UPS 2nd Day Air Delivery
UPS Next Day Air Delivery
USPS Priority Mail ($0.00):
USPS Priority Mail will deliver your package within 2 - 3 business days to anywhere in the US including Alaska, Hawaii, Puerto Rico, Guam and U.S Virgin Islands, from receipt of your order, depending on product availability.
To determine when your package will exactly arrive, please visit the USPS Priority Mail Delivery Map.
UPS 2nd Day Air Delivery ($15.00):
For an additional $15, we will provide UPS 2nd day delivery to most destinations. Most orders shipped via 2nd Day Air Delivery wil be delivered within 2 - 3 business days from the order's ship date.
For more information, please visit the UPS 2nd Day Air page to determine your shipping day.
UPS Next Day Air Delivery
For an additional $20, we will provide UPS Next day air delivery to all 50 states and Puerto Rico, with some limitations in Alaska and Hawaii.
For more information, visit the UPS Next Day page to determine your shipping availability.
Orders Shipping to Alaska and Hawaii - Expedited Shipping:
Most items may be shipped via expedited shipping to Alaska and Hawaii but some restrictions apply.
Orders Shipping to P.O. Boxes and APO/FPO Addresses
Caudalie USA ships orders to P.O. boxes or APO/FPO/DPO addresses only via USPS Priority Mail.
Certain items considered Hazardous Materials (HAZMAT) which include alcohol-based products (e.g., perfumes, etc.) are required by the U.S. DOT to be shipped by Ground-only transport, due to air transport restrictions and regulations.
At this time us.caudalie.com orders may only be billed or shipped to locations within the United States. If you wish to ship an order internationally, please visit our international website to select the country you want to ship to.
Shipping to Multiple Addresses
At this time we do not offer shipping to more than one location per order. We apologize for any inconvenience.
When you place an order with Caudalie-usa.com you will receive a shipping confirmation with tracking details via email when your order is shipped. If you have questions about your order please email email@example.com or call 1-866-826-1615. Ext 1.
When your order has been processed and shipped, you will receive a shipping confirmation email. Tracking is then accessible on the carrier's website (USPS for Priority Mail Shipping and UPS for Expedited Shipping) up to 24 hours after your package has been shipped.
You may also track your order by logging into your myCaudalie account. If you have not created a myCaudalie account, you may visit the myCaudalie page and type in your Order Number and Last Name to check the status of your order.
Returns & Exchanges:
We hope that you are completely satisfied with your Caudalie.com purchase. If for any reason you wish to return or exchange an item purchased on us.caudalie.com, please return the unopened item within 14 days of the arrival of the parcel.
We can only accept returns from orders placed on us.caudalie.com.
At this time, we are unable to accept Caudalie.com returns in our Caudalie Boutique Locations.
Purchases made at retail locations or through another web site must be addressed by the original location of purchase.
Please complete the Caudalie Return Form that was included in your package. If the return form is not available, please address your return package to:
30 Commerce Road
Carlstadt, NJ 07072
We recommend that you send your return via an insured method, which can be tracked in the case of loss. We regret that we do not refund original shipping costs.
A credit or refund will be issued to the original form of payment within 30 business days of package being received by our distribution center. Please allow for up to 2 billing cycles for the credit adjustment to appear on your statement.
Should you need further assistance please don't hesitate to call our toll free number at 1.866.826.1615, ext 1, Monday through Friday, from 9am to 6pm Eastern Time or email firstname.lastname@example.org.
If damages have occurred during shipment to the item(s) in your shipment please contact Caudalie Customer Service no later than the next day following arrival of the goods.
Customer Service can be contacted at email@example.com or by telephone to 1.866.826.1615. Ext 1 (toll free) Monday through Friday, from 9am to 6pm (EST).
To ensure prompt resolution please provide your order number, name, email address and phone number. Please list the product(s) you received damaged or defective and if you prefer a refund or a replacement order.
We would love to hear your comments and questions. We are available to respond as quickly and comprehensively as possible.
* Required Information
If you would like to contact us by phone, please call us at 1.866.826.1615. Ext 1 (toll-free call, available Monday through Friday, from 9am to 6pm).
In accordance with the French Law No. 78-17 of 6 January 1978 on Data Protection, amended by French Law No. 2004-801 of 6 August 2004, you are entitled to oppose, access, modify, rectify and delete any data concerning you. You can exercise this right by sending us an email using our website Contact form or by writing to Caudalie USA Customer Service to the following address: 70 W 36th street, Fl 13 - New York, NY 10018 (USA)
We would like to thank you for your interest in Caudalie. Your request has been registered.