Frequently Asked Questions


1 - To what countries do you deliver?

At this time orders may only be billed or shipped to locations within the United States.

If you wish to ship an order internationally, please visit our international website to select the country you want to ship to.

2 - What are the available delivery methods and fees?

We invite you to receive complimentary ground shipping with USPS Priority Mail on all Caudalie USA orders over $40.

Caudalie online orders only ship on business days: Monday through Friday, excluding federal holidays within the United States, as well as the day after Thanksgiving. Please note, orders received by 12:00 Noon EST, Monday through Thursday, will be processed and shipped within 24 hours of your receipt of your order. Orders received after 12:00 Noon and during the weekend (Saturday and Sunday) will be processed and shipped the next business day.

Below are the shipping options available for your Caudalie order. Please select the option that best suits your delivery needs during checkout.

Delivery typeDelivery fee depending on amount of orderTotal delivery period*
USPS Priority Mail Orders less than $40 Orders more than $40 2 to 3 business days once processed
$6 Free
FedEx 2nd Day Delivery $15 2 business days once processed
FedEx Next Day Air $20 1 business day once processed

USPS Priority Mail
USPS Priority Mail will deliver your package within 2 - 3 business days to anywhere within the US including Alaska, Hawaii, Puerto Rico, Guam and US Virgin Islands, from receipt of your order, depending on product availability.
To determine when your package will arrive, please visit the USPS Priority Mail Delivery Map.

FedEx 2nd Day Air Delivery ($15.00)
For an additional $15, we will provide FedEx 2nd day delivery to most destinations. Most orders shipped via 2nd Day air delivery will be delivered within 2 - 3 business days from the order's ship date. Please note that we do not currently offer Saturday delivery. For more information, visit the FedEx 2nd Day Air page to determine your shipping day.

FedEx Next Day Delivery ($20.00)
For an additional $20, we will provide FedEx Next day delivery to all 50 states and Puerto Rico, with some limitations in Alaska and Hawaii. Please note that we do not currently offer Saturday delivery. For more information, visit the FedEx Next Day page to determine your shipping availability.

Orders Shipping to Alaska and Hawaii - Expedited Shipping
Most items may be shipped via expedited shipping to Alaska and Hawaii, but some restrictions apply.

Orders Shipping to P.O. Boxes and APO/FPO addresses
Caudalie USA ships orders to P.O. boxes and APO/FPO/DPO addresses only via USPS Priority Mail.

Hazardous Materials
Certain items considered Hazardous Materials (HAZMAT) which include alcohol-based products (e.g., perfumes, etc.) are required by the U.S. DOT to be shipped by Ground-only transport, due to air transport restrictions and regulations.

Shipping to Multiple Addresses
At this time we do not offer shipping to more than one location per order. We apologize for any inconvenience.

3 - How can I benefit from free delivery?

Delivery is complimentary with order over $40.

4 - What should I do if I made a mistake in my delivery address?

To guarantee you the fastest possible delivery, we do not allow cancellations or modifications to your order once it has been finalized. Please contact us for fastest resolution.

5 - Can I request a specific delivery time?

Sorry, it is not possible to request specific delivery times.

6 - Can I have my order delivered to my place of work?

Of course, you may receive your order at your place of work. You may select a different delivery address by clicking on "Add another address" at the delivery option stage of your order.


Due to a high volume of orders you may experience a delay in delivery. Please allow additional business days for your order to process.

We’ve implemented necessary safety measures at our Distribution Center during the COVID-19 pandemic. We’ve implemented new procedures & protocols to ensure the safety of our staff & customers. You can rest assured that your items are being prepared carefully & safely, however as a result, your items may take longer than normal to arrive. If you have any questions about your order, our Customer Care team is available to assist.

8 - Delay in Customer Service Response

Due to COVID-19 we are experiencing a high volume of inquiries. We are working hard to answer these in the order received. We apologize for the delay in response time and please be assured we will answer your inquiry soon as possible.