Frequently Asked Questions
Nothing could be simpler. Just visit www.caudalie.com. Click on "My account" and then on "Create my account". Enter your personal information and then confirm your registration.
There are a number of advantages to having an account:
- Your personal information (delivery and billing addresses, email, telephone, etc.) is stored. You will not have to enter it again for your subsequent orders.
- You may manage your orders and reservations (follow-up and history).
- You may access the advantages of our myCAUDALIE customer loyalty program (points, gifts, etc.).
You may modify your personal information directly online or have it deleted by contacting our Customer Service.
Visit www.caudalie.com. Click on "My Account" then on the link "Forgot your password?" Next enter the email address you used to register, and we will send your password to it. If you do not receive the message, check your spam folder or contact our Customer Service.
First of all, verify that you have entered the right password by copy-pasting it from the message that you have received. If you have requested a new password several times, only the latest one issued will be accepted. If the password still does not work, please contact our Customer Service.
To have your account deleted, we invite you to make a request with our Customer Service, indicating the reason for your decision. Your feedback helps us to improve our services and customer loyalty program.
Caution: Deleting your account automatically results in the definitive deletion of all your myCAUDALIE customer loyalty points. If your e-mail address is no longer valid or if you have moved, there is no need to delete your account. You may simply modify that information under the "Personal information" heading.
You have two options:
- To create an account if you do not already have one. Having an account brings you a number of advantages: your personal information (delivery and billing addresses, email, telephone, etc.) is stored. You will not have to enter it again for your subsequent orders. You may manage your orders and reservations (follow-up and history). You may access the advantages of our myCAUDALIE customer loyalty program (points, gifts, etc.).
- To order without creating an account by checking out as a guest.
By registering for our Newsletter, you receive our exclusive offer before the general public does, and you enjoy expert advice and invitations to private sales.
The love list lets you save your favorite products on your account, without purchasing them. You can then share this list by e-mail with whoever you wish.
To create your love list, simply click on the heart above the product. If you are already logged in, the product is added to your love list. If you are not logged in, a pop-up appears inviting you to log in in order to save your product in the love list.
Due to a high volume of orders you may experience a delay in delivery. Please allow additional business days for your order to process.
We’ve implemented necessary safety measures at our Distribution Center during the COVID-19 pandemic. We’ve implemented new procedures & protocols to ensure the safety of our staff & customers. You can rest assured that your items are being prepared carefully & safely, however as a result, your items may take longer than normal to arrive. If you have any questions about your order, our Customer Care team is available to assist.
Due to COVID-19 we are experiencing a high volume of inquiries. We are working hard to answer these in the order received. We apologize for the delay in response time and please be assured we will answer your inquiry soon as possible.