Caudalie

Shipping Policy

We invite you to receive complimentary ground shipping on all caudalie-usa.com orders, no promotional code required.

Delivery Options:

Complimentary shipping is provided for Caudalie USA orders, and will be delivered on Monday through Saturday, excluding major holidays. Below are the shipping options available for your Caudalie package. Please select the option that best suits your delivery needs during checkout.

Shipping Charges

General Delivery Times

USPS Priority Mail

USPS Priority will deliver your package within 2 - 3 business days from receipt of your order. To determine when your package will arrive, please determine the number of Shipping Days to your location from the map below and add two additional days for order processing.

Second Day Delivery

For an additional fee, orders may be shipped via second day delivery to most destinations. (Orders received by 12:00 Noon EST Monday through Thursday will be processed and shipped the same day. Orders received after 12:00 will be processed and shipped the next business day. Most orders shipped via 2nd Day Service will be delivered within 2-3 business days from the order's ship date.

Overnight Delivery

For an additional fee, we will provide Overnight Delivery to most destinations. If you have questions about the availability of overnight delivery to your shipping location, please contact customer service. Orders received by 12:00 noon EST Monday through Thursday will be processed and shipped the same day. Orders placed after 12:00 noon EST will be processed and shipped the next business day. Orders shipped over night will be delivered within 1 business day of the order’s ship date.

Orders Shipping to Alaska and Hawaii

Most items may be shipped to Alaska and Hawaii, but some restrictions apply. For shipments to Hawaii & Alaska add $15.00. To secure the best shipping rates orders being shipped to Hawaii & Alaska will be shipped UPS 2nd Day. If UPS 2nd Day shipping is not available shipments will be sent via USPS (Ground ) For overnight shipping to Hawaii & Alaska please contact Caudalie customer service at 1-866-826-1615. We regret that free shipping promotions do not apply to Hawaii and Alaska

Orders Shipping to US Territories (Puerto Rico, Guam, and U.S. Virgin Islands)

Caudalie USA now accepts orders being shipped to U.S. Territories (Puerto Rico, Guam, and U.S. Virgin Islands).

Orders Shipping to P.O. Boxes and APO/FPO Addresses

Caudalie USA now ships orders to a P.O. boxes or APO/FPO/DPO addresses.

Hazardous Materials

Certain items considered Hazardous Materials (HAZMAT) which include alcohol-based products (e.g., perfumes,  etc.) and are required by the U.S. DOT to be shipped by Ground-only transport, due to air transport restrictions and regulations.

International Orders
At this time Caudalie-usa.com orders may be billed or shipped to locations within the

United States. If you wish to ship an order internationally, please our international website at www.caudalie.com for a list of countries that accept eCommerce orders.

Shipping to Multiple Addresses

At this time we do not offer shipping to more than one location per order. We apologize for any inconvenience.

Order Tracking

When you place an order with Caudalie-usa.com you will receive a shipping confirmation with tracking details via email when your order is shipped. If you have questions about your order please email customer_service@caudalie-usa.com or call 1-866-826-1615.

Returns & Exchanges:

We hope that you are completely satisfied with your caudalie-usa.com purchase. If for any reason you wish to return or exchange an item purchased on caudalie-usa.com please return the unopened item within 14 days of receipt. We can only accept returns from orders placed on www.caudalie-usa.com. 

At this time, we are unable to accept Caudalie.com returns in our Caudalie stores. Purchases made at retail locations or through another web site must be addressed by the original place of purchase.

Please complete the Caudalie Return Form that was included in your package. If the return form is not available, please address your return package to:

Caudalie USA, Inc.

ATTN:  RETURNS/EXCHANGES

201 Penhorn Avenue – Unit 2

Secaucus 07094, NJ

We recommend that you send your return via an insured method, which can be tracked in the case of loss. We regret that we do not refund original shipping costs.

A credit or refund will be issued to the original credit card used to place the order within 30 business days of receipt. Please allow for up to 2 billing cycles for the credit adjustment to appear on your statement.

Should you need further assistance please don't hesitate to call our toll free number at 1.866.826.1615, Monday through Friday, from 9am to 5pm Eastern Time or emailcustomer_service@caudalie-usa.com.

Damaged Items

If damages have occurred during shipment to the item(s) in your shipment please contact Caudalie Customer Service no later than the next day following arrival of the goods.

Customer Service can be contacted at customer_service@caudalie-usa.com or by telephone to 1.866.826.1615 (toll free) Monday through Friday, from 9am to 5pm (EST). To ensure prompt resolution please provide your order number, name, email address and phone number. Please list the product(s) you received damaged or defective and if you prefer a refund or a replacement order.

If you would like to contact us by telephone, please call us at 1.866.826.1615 (toll-free call, available Monday through Friday, from 9am to 6pm).

In accordance with the French Law No. 78-17 of 6 January 1978 on Data Protection, amended by French Law No. 2004-801 of 6 August 2004, you are entitled to oppose, access, modify, rectify and delete any data concerning you. You can exercise this right by sending us an email using our website Contact form or by writing to Caudalie USA Customer Service to the following address: 70 W 36th street, Fl 13 - New York, NY 10018 (USA)