Frequently asked questionsSPA BOOKINGS & VOUCHERS

All confirmed appointments are reserved for you. Our temporary credit card hold is released after service date. Authorization holds take time to reflect on your bank statement. We request a 48-hour notification prior to your scheduled appointment to modify, cancel, or reschedule by contacting 212-242-8466 or meatpacking@caudalie.com.

Follow the following steps:
- Choose the Spa or store you would like.
- Choose the treatment you would like
- Select the receipt mode
- Click "Add to cart"

Each gift voucher is valid for one year from the date it is sent. To use this voucher, you should book an appointment in one of our spas or stores.
No reimbursement can be made for this voucher if you miss your appointment or if you change or cancel it less than 48 hours before.

- if you choose the option "to your email address:" your Spa voucher will instantly be sent as an email attachment in PDF format.
- if you choose the option "to your recipient's email address:" Your Spa voucher will instantly be sent to your recipient as an email attachment in PDF format.

To send the gift voucher to someone else by email, simply select "to your recipient's email address" then write their email in the indicated field. Your recipient will receive their Spa voucher by email as soon as your order is paid for.

Don't panic, you can find your Spa treatment voucher in your account under "my orders" section. Then click on the corresponding order. You can then download your Spa treatment voucher again.