Frequently asked questionsSPA BOOKINGS & GIFT CARDS

All confirmed appointments are reserved for you. Our temporary credit card hold is released after service date. Authorization holds take time to reflect on your bank statement. We request a 48-hour notification prior to your scheduled appointment to modify, cancel, or reschedule by contacting our Boutique spa via email or phone.

The Spa Gift Card will be emailed to you so you can print it out and give it to person when you like, or you can have it emailed directly to the recipient on the date of your choice. The Spa Gift Card is only valid in Caudalie Boutique Spas. It is not valid in our retailers' outlets or in Vinothérapie® Spas. If you would like to gift a treatment at Les Sources de Caudalie, choose the Les Sources de Caudalie Spa Gift Card.
The Spa Gift Card gives the freedom to choose between: - A treatment to enjoy in one of our Caudalie Boutique Spas - A Caudalie product purchased in a Caudalie Boutique Spa However, unlike the eGift Card, the Spa Gift Card must be used in one go.

At this time, our gift cards are only available online as an eGift Card.

Book your treatment in just a few clicks on our website by going to the booking page and checking out as normal, or by contacting the Spa of your choice by phone or email. You will be asked for your gift card number when confirming your payment if you choose the eGift Card payment option.

Points are credited on the day the treatment is completed, not at the time of booking or purchasing the The Spa Gift Card. Whether you book your treatment online or use an eGift Card to purchase Caudalie products, the points will be added to the account of the person receiving the treatment or making the purchase with the eGift Card.

When 3 Spa treatments of the same amount are added to your cart, you automatically benefit from a discount: 10% off for 3 gift cards​ / 20% off for 6 gift cards​ / 25% off for 10 gift cards​

We cannot extend how long your Spa Gift Card is valid for (valid for 1 year from the date of purchase), but you can use it to treat yourself to Caudalie products in a Caudalie Boutique Spa.

1. For a Spa Gift Card purchased in a boutique: it must be processed directly by the boutique where it was purchased.
2. For a Spa Gift Card purchased on Caudalie.com: you have a withdrawal period of 14 days from the date your Spa Gift Card was purchased. Once the withdrawal period has expired, we will no longer be able to refund you, but you can use your Spa Gift Card in one go to purchase products in a Caudalie Boutique Spa.

No, the Spa Gift Card allows you to book a treatment in all Boutique Spas only in the country of purchase.