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RETURN POLICY

We're pleased to inform you that any opened or used products that you are not completely satisfied with can be returned for a refund within 30 days of purchase with proof of purchase. Please send the products back to the following address:

Caudalie USA
ATTN.: Returns
30 Commerce Road
Carlstadt, NJ 07072
UNITED STATES

Please print our Return Form Here and include the products you wish to return, your name and your order number in the package. A refund will be issued to the original form of payment within 30 days of package being received at our facilities. We recommend that you send your return via an insured method, which can be tracked in the case of loss. Caudalie is not responsible for lost packages.

Caudalie does not provide prepaid return labels for web orders.

We can only accept returns from orders placed on us.caudalie.com. Purchases made at retail locations or through another website must be addressed by the original place of purchase.


We do not refund replacement orders.

If a parcel is marked as delivered by carrier, but a customer claims to have not received a package, Caudalie will open an investigation and commits to either refund the order or reship the package once the investigation is complete after 30 days.

We cannot exchange, or reimburse you for, products ordered from a third party retailer. We invite you to contact the point of sale where the purchase was made directly.

Refunds will be made an average of 30 days following receipt of your package.